Privacy Policy

At Orcela.com, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following types of information:

a. Personal Information

• Name, email address, phone number, shipping address, billing address

• Payment details (processed securely by third-party gateways)

b. Non-Personal Information

• Browser type, device type, IP address, operating system, referral source

• Website usage data (pages viewed, time on site, etc.)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Send order confirmations and tracking updates

• Provide customer support

• Personalize your shopping experience

• Improve our website and services

• Send promotional emails or offers (only if you opt-in)

3. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences

• Analyze site traffic

• Improve user experience

• Display targeted advertisements

You can disable cookies in your browser settings, but this may limit some functionality on our website.

4. Sharing Your Information

We never sell your data.

We only share your information with:

• Trusted third-party services (e.g., payment gateways, shipping partners, email services)

• Legal authorities, if required by law or to protect our rights

All third-party services are required to maintain confidentiality and use your data only for intended purposes.

5. Payment Security

We do not store your credit/debit card details on our servers. All transactions are processed securely through PCI-compliant payment processors such as Stripe, PayPal, or Shopify Payments.

6. Your Rights

Depending on your location (e.g., EU or California), you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Opt-out of marketing communications

• Request data portability

• File a complaint with a data protection authority

To exercise these rights, please contact us at support@orcela.com.

7. Email & Marketing Preferences

You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link in the email or contacting us directly.

We only send promotional messages if you’ve given explicit consent or if you’ve made a purchase from us in the past.

8. Data Retention

We retain your data only as long as needed for:

• Order fulfillment

• Legal and accounting obligations

• Customer service and support

9. Children’s Privacy

We do not knowingly collect or process data from children under the age of 13. If we become aware of such data, we will delete it immediately.

10. External Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting any personal data.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The revised version will be posted with a new “Effective Date.”

12. Contact Us

For questions or concerns regarding this Privacy Policy, contact us:

📧 Email: support@orcela.com
🌐 Website: www.orcela.com